Orders that are in stock will ship out within 1-3 business days from the day the order was placed, unless the product is on backorder or preorder. 

Our warehouse ships Monday-Friday every week. Orders placed on holidays or weekends will begin processing the next business day. 

Domestic shipping, delivery can take between 1-5 business days.

For international orders, delivery can take between 7-90 business days. 

We are not responsible or liable for Priority Mail Express packages that are delayed. Please file a claim with USPS for a refund. 

The customer is responsible for all customs, duties, taxes and fees upon delivery.

No returns or refunds will be issued due to customs delays or holds beyond our control, nor for unclaimed packages.

We are unable to assist with tracking beyond US borders, as we have no control over items once they leave our warehouse and are in the hands of the US Postal Shipping Services. 

Can’t find your package? Carriers sometimes mark packages as “delivered” when being passed off from one carrier to another. Please allow 1–2 additional business days for your package to arrive or reach out to the carrier directly with additional questions.

Once your package leaves our warehouse, we no longer have any further information beyond the tracking number. We are not responsible for any lost packages due to an error with the USPS system. Please make sure you have a secure shipping address, and please email us if you would like to add signature confirmation with your order. We recommend going into your local postal office and asking them about your delivery if lost. You can also file a claim with them; however, this is not our responsibility. Thank you for your understanding. 

Please double check your shipping address before you place your order! We can no longer change the address once it is shipped out, and will need to receive a reshipment fee before we resend any package out due to an incorrect shipping address. 

Packages Marked “Delivered” But Not Received

We understand the frustration of a package marked as “delivered” that hasn’t actually arrived. While we are not responsible for lost or stolen items once they’re marked delivered by the carrier, we’re committed to helping.

Here’s what to do if this happens:

1. Wait 1–2 business days—carriers sometimes scan early.

2. Check with neighbors, household members, or your building manager.

3. Look for USPS notices or parcel locker keys.

If your package still hasn’t shown up after 2 business days, please contact us. We’re happy to offer a one-time courtesy replacement or credit depending on the order value and situation.

To protect future orders, we recommend shipping to secure addresses or adding shipping insurance at checkout when available.

Please make sure your address is correct when you place your order, or we will need to charge a reship fee to send the package back to you. 

If the package was returned because of an error on our end, and it passes our in-house inspection (see our Return Policy), we will reship the package at no cost to you.

If the package is returned due to an error other than from us, shipping costs must be paid before we can reship your package.

Unfortunately, we cannot process ANY refunds after 30 days from the order date. Your credit will be applied to gift card that you can use on our online portal at any time.